Revamping DP Payout System
To enhance transparency we restructured the entire payout system, ensuring that all components were clearly presented and easy to comprehend.
Introduction
BluSmart’s initial payout system provided driver partners with minimal transparency, only showing their final payout without a breakdown of deductions such as credit, debit, and TDS. This lack of clarity led to confusion and difficulty in understanding overall earnings and deductions.
Challenge
Driver partners had no visibility into their payout breakdown, leading to frequent queries and dissatisfaction.
Understanding deductions like credit adjustments, debits, and TDS was complex.
The overall payout calculation lacked transparency, making it difficult for drivers to track their earnings.
Multiple Iterations
Created wireframes to visualize different breakdown formats.
Iterated on font sizes, iconography, and color coding for clarity.
Designed a structured data model for clear representation.
Feature Solutioning
Detailed Payout Breakdown: Each driver partner now gets a structured view of their earnings, including base payout, bonuses, deductions (credits, debits, TDS), and final payout.
Simplified UI/UX: The revamped payout screen is designed for easy comprehension, ensuring that drivers can quickly check and verify their earnings.
Automated Adjustments Display: Any credit or debit adjustments are explicitly mentioned to prevent confusion.
Weekly & Monthly Summaries: Drivers can now track their earnings over different timeframes, enabling better financial planning.
Detailed Payout Structure ( Hub Dashboard ) for Ops Team
Metrics Achieved
TDS collection reduced the yearly BluSmart burn by ~3 crore.
Increased Transparency: 85% of drivers reported better clarity in payout understanding.
Reduced Queries: Driver support queries related to payout breakdown reduced by 60%.
Improved Satisfaction: NPS score among drivers increased, reflecting a better payout experience
